CONTACT US
CONTACT
Please inquire with your order number as a header. example “INQUIRY #0000”
CUSTOMER SUPPORT HOURS
Monday – Friday 8:00am - 4:00pm PST
Excluding the weekend and major holidays.
Frequently Asked Questions
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?
Once an order has been confirmed, it can't be modified or adjusted.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
HOW CAN I CANCEL MY ORDER?
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.
Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use
HOW DO I START A RETURN?
You have up to 7 days upon delivery to return items purchased on www.gonepants.com.
Visit our self service returns portal by simply clicking the link below: Returns Portal HERE- All return submissions are subject to review.
HOW DO I KNOW MY ORDER IS CONFIRMED?
Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday – Friday and shipped within 2-7 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact cedrik@gonepants.com.
WHY WAS MY ORDER CANCELED?
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations can also be affected by limited stock availability.
WHAT PAYMENT METHODS DO YOU TAKE?
www.gonepants.com accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
HOW DO I KNOW IF AN ITEM WILL FIT?
In order to identify the best fit, please visit our size guide. Additional fit details with measurements are found on the product page specific to the item.
Measurements are displayed in inches unless otherwise noted. For assistance, please contact cedrik@gonepants.com.
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?
Subscribe to our Newsletter or follow us on Instagram for early release information.
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
Our Team will respond within 24-72 hours. Excluding weekends and major holidays.
MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?
Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.
I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
Once your order is placed, we are unable to combine shipments on multiple orders.
I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
Please contact cedrik@gonepants.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
CAN I RETURN MY ONLINE ORDER IN STORE?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
CAN I RETURN COLLABORATION ITEMS?
All sales are final for any purchases on limited editions, and special collaboration items.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
www.gonepants.com displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.
CAN I GET SOME FREE STICKERS?
Stickers are provided in online orders, but are not guaranteed as they are provided based on availability.
