REFUND POLICY

ALL SALES FINAL DURING THE COMMUNITY SALE PERIOD

REFUND/RETURN POLICY

We do not offer refunds/return for change of mind, incorrect sizing, unwanted items, discounted items, uncleared custom duties or lost package.

You have up to 7 days upon receiving the shipment to return items purchased on www.gonepants.com.


Refunds will only be issued if:

  • The item is faulty, or
  • You have received the wrong item from the initial order confirmation.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.

-

IF RETURN/REFUND IS ACCEPTED

  • Once your order is received and inspected, a refund to your original payment method will be processed.
  • Shipping charges are non-refundable.
  • Once your return is delivered allow 3-5 business days for inspection.
  • After inspection allow 24-48 hours for your refund to be processed.
  • We do not accept returns or exchanges for Gone products not purchased from www.gonepants.com.

HOW TO START A RETURN

To initiate a return for store credit or an exchange, please visit our Returns Portal. If you experience any issues please contact us at Cedrik@gonepants.com.

All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.

-

GONE® reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by GONE®.
DISCLAIMER

Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests. Please review our TERMS OF USE.

Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted.
SPECIAL COLLABORATIONS

All sales are final for any purchases on limited edition, and/or special collaboration products.