SHIPPING & HANDLING
ORDER PROCESSING

Orders placed on www.gonepants.com are processed Monday–Friday and shipped within 2-7 business days. Excluding the weekends and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.

DISCLAIMER: Cancelation and address modification requests for orders placed on Friday-Sunday will not be accepted.
SHIPPING TIME

Usa: 4 -14 days

Canada: 2-14 days

Europe: 2-3 weeks

Asia: 2-3 weeks

Japan: 2-3 weeks

Australia: 2-3 weeks

*IF THE ITEM IS A PRE ORDER, PLEASE READ THE DESCRIPTION TO KNOW WHEN YOUR ORDER WILL BE SHIPPED*
SHIPPING PRICE

STANDARD SHIPPING TARIFFS

Usa : CA$10

*Extra Import Tariff fees may apply on U.S shipment at checkout*

Canada : CA$8

Europe : CA$20

Asia : CA$25

Japan : CA$28

Australia : CA$28
TERMS

GONE PANTS* is not responsible for any lost, damaged, or stolen items in transit once the order has shipped from the warehouse.

Domestic Shipping:

Free Shipping on any order overCA$200

Please allow up to 2-7 business days for order processing. Once shipped, please use the tracking number you will receive via email.

GonePants.com ships to the 48 contiguous states (and Washington DC).

Taxes where applicable and will be presented upon check-out.

We cannot guarantee domestic delivery dates.

International Shipping:

Free Shipping on any order over CA$200

Please allow up to 2-5 business days for order processing. Once shipped, please use the tracking number you will receive via email.

International shipments are subject to additional duties, taxes and other customs fees. Gonepants.com has no control and is not responsible for these tariffs or customs fees.

Gonepants.com ships to more than 20 countries. You can choose your shipping country during checkout.

We cannot guarantee international delivery dates.

Order Cancellations:

Cancelling an order is only possible if your order has not reached the packing or shipment phase. To cancel an order, please contact Customer Support.

You will be notified when your order is cancelled. Please allow 8-10 business days for a refund to appear back into your original payment method. If your refund has not been received within that time frame, please contact Customer Support.

Once your order has been placed and your payment has successfully been processed, individual items cannot be edited.
USA TARIFFS

Tariff & Duty Information (USA Customers)


We ship all U.S. orders using a DDP (Delivered Duty Paid) system. This means that all customs duties, taxes, and import fees are calculated and included at checkout.


• No additional fees will be charged upon delivery.
• Your order will clear U.S. Customs smoothly without delays.
• The price you see at checkout is the final cost of your shipment.
FREQUENTLY ASKED QUESTION
HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?

Orders will be packed and dispatched within 2-5 working days unless stated otherwise in the product description.

During a big release there may be slower then usual fulfilment times. Although we will mention this on the website.

We ship domestic (Canada) via Canada Post or Intelcom and international with USPS express shipping for the fastest most reliable service available
HOW MUCH IS SHIPPING TO CANADA?

Canada Post Express ( 2-4 days Business Days ) 

  • Free for orders over $150CAD
  • Flat rate $8CAD for orders under $100CAD
HOW MUCH IS SHIPPING TO USA?

Express International Shipping ( 2-4 days Business Days ) 

  • Flat rate $20 USD
  • Free for orders over $100 USD

International Standard ( 5-8 Business Days)

  • Flat Rate $10 USD

Tariff & Duty Information (USA Customers)


We ship all U.S. orders using a DDP (Delivered Duty Paid) system. This means that all customs duties, taxes, and import fees are calculated and included at checkout.
• No additional fees will be charged upon delivery.
• Your order will clear U.S. Customs smoothly without delays.
• The price you see at checkout is the final cost of your shipment.
HOW MUCH IS SHIPPING TO EUROPE?

International Standard ( 2-3 weeks ) 

  • Flat rate $20 USD
  • Free for orders over $100 USD
HOW MUCH IS SHIPPING TO ASIA?

China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea

International Standard Shipping  ( 4-6 days Business Days ) 

  • Flat rate $25 USD
  • Free for orders over $100 USD
USA TARIFFS

Tariff & Duty Information (USA Customers)


We ship all U.S. orders using a DDP (Delivered Duty Paid) system. This means that all customs duties, taxes, and import fees are calculated and included at checkout.


• No additional fees will be charged upon delivery.
• Your order will clear U.S. Customs smoothly without delays.
• The price you see at checkout is the final cost of your shipment.

Return Guidelines
RETURNS PORTAL

Please use the link HERE to use our self-service return portal. We will only accept returned item(s) that have been booked using our returns portal.

ALL SALES FINAL DURING THE COMMUNITY SALE PERIOD
EXCHANGE/RETURNS POLICY

ALL SALES FINAL DURING THE COMMUNITY SALE PERIOD

We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the below requirements:

Store Credit & Exchanges: We happily accept returns for store credit or exchanges within 7 days of receiving your order, provided items are in original condition, unworn, unwashed, and with all tags attached.



REFUND/RETURN POLICY

We do not offer refunds/return for change of mind, incorrect sizing, unwanted items, or discounted items.

You have up to 7 days upon receiving the shipment to return items purchased on www.gonepants.com.


Refunds will only be issued if:

  • The item is faulty, or
  • You have received the wrong item from the initial order confirmation.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.

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IF RETURN/REFUND IS ACCEPTED

  • Once your order is received and inspected, a refund to your original payment method will be processed.
  • Shipping charges are non-refundable.
  • Once your return is delivered allow 3-5 business days for inspection.
  • After inspection allow 24-48 hours for your refund to be processed.
  • We do not accept returns or exchanges for Gone products not purchased from www.gonepants.com.

HOW TO START A RETURN

To initiate a return for store credit or an exchange, please visit our Returns Portal. If you experience any issues please contact us at Cedrik@gonepants.com.

All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.

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GONE® reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by GONE®.
DAMAGED/FAULTY GARMENT

Damaged/Faulty garments will be reviewed by the team once processed in our returns portal and if accepted, we will cover the return costs. 
CONTACT

For customer service inquiries only, please email cedrik@gonepants.com

with your order number as a header. example “INQUIRY #0000”
DISCLAIMER

Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests. Please review our TERMS OF USE.

Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted.
SPECIAL COLLABORATIONS

All sales are final for any purchases on limited edition, and/or special collaboration products.